Shipping & Returns

Christmas Holiday Shipping Schedule

Shipping Guidelines

All US Deliveries will arrive with an estimated delivery time frame of 5-7 Business Days from the date of your order. Business Days does not include Weekends or Holidays. Special Order items, formal gowns and wedding attire may have additional delivery time which we will contact you via email to notify you if any delays.

International Shipments (Outside the U.S.) Arrive within 7-10 Business Days

We also offer Express and Rush shipping for more urgent deliveries. Once your order ships, you will receive an email confirmation with your tracking details.

Order Cancellations

Orders can be cancelled within 24 hours of placing your order. After the 24 hour time period, we are unable to cancel order.  Please contact us to provide a store credit if cancellation is needed or an exchange.

Refunds

We take pride in customers having the best experience ever and happy with their items received!

You have 30 days from the date of delivery to return your item.

Although we don't offer credit/cash refunds, we will accept returns for store credit only within 30 days of the original purchase date.

Returns are processed within 5-7 business days after your item(s) are delivered to us. You will receive an email with your store credit included to process online for your new purchase.

Exchanges

Our customers have 30 days from the receipt of your order to return back to us for an exchange. We ship free to our customers within the United States, however the customer is responsible for return shipping.

Once your store credit/exchange is processed, we will ship your replacement at no additional cost.

Need to exchange a size or have an order change? No Worries! We have you taken care of! Simply Email: info@shopbellavalentina.com