FAQs

1. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. Alternatively, you can log in to your Bella Valentina account to view the status of your order and track its progress.

2. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions on how to initiate a return.

3. Do you ship internationally? Yes, we offer international shipping to select countries. Please refer to our Shipping Policy page for a list of countries we ship to and the corresponding shipping rates and delivery times.

4. How do I contact customer service? If you have any questions, concerns, or need assistance with your order, our dedicated customer service team is here to help. You can reach us by emailing info@shopbellavalentina.com or by filling out the contact form on our Contact Us page. We strive to respond to all inquiries within 24 hours.

5. What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Boleto. For more information on payments, please refer to our Payment Policy page.

6. Can I modify or cancel my order after it has been placed? We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us as soon as possible. Once your order has been shipped, it cannot be modified or canceled, but you may be eligible for returns or exchanges.

7. Do you offer gift wrapping services? At this time, we do not offer gift wrapping services. However, our products are carefully packaged to ensure they arrive safely and in perfect condition.

8. Are your products cruelty-free? Yes, all of our products are cruelty-free and never tested on animals. We are committed to providing high-quality products that are ethically sourced and produced.

9. How can I stay updated on promotions and new arrivals? To stay informed about our latest promotions, new arrivals, and exclusive offers, be sure to subscribe to our newsletter. You can also follow us on social media for updates and sneak peeks of upcoming collections.

If you have any other questions or inquiries not addressed above, please don't hesitate to reach out to us. We're here to make your shopping experience with Bella Valentina enjoyable and seamless.

Bella Valentina
Email:info@shopbellavalentina.com
Call: (323) 984-0438
Address: 2425 Lunetta Lane
Alpharetta, GA 30004, USA